Instructor
Nicole Vaughn is a training and development specialist and supervisor of floater services for Human Resources.

How to Excel at Customer Service
on Campus

Customer satisfaction is critical to an organization's survival in today's competitive business environment. How you handle your customers has a direct impact on the success or failure of our mission at USC. A successful customer encounter always leaves the customer feeling valued and appreciated. In this interactive workshop, you will gain the skills needed to enhance customer relationships and create a "customer-focused" culture. Participants will:

• learn how to project a professional image
• identify who the customer is
• determine what the customer really wants
• learn principles of outstanding customer service
• demonstrate proper telephone courtesy and etiquette
• determine what their 'pickle' is and provide it to the customer.

Date and Time
September 24, 2008, 8:45 a.m.–noon

Participants should arrive to sign-in at 8:45 a.m. Instruction will begin at 9 a.m.

Cost
There is no charge for this workshop.

Location and Parking
1600 Hampton Street, Suite 101.

Campus parking is available with any faculty/staff decal in the lower lot behind the 1600 Hampton Street Annex. The entrance to the parking lot is between the 1600 Hampton Street tower and the WACH-57 building on Pickens Street.

Registration Instructions
Reservations are limited and made on a first-come basis.
Register online, or fax the PDF registration form to 803-777-8210 or mail it to Professional Development, 1600 Hampton Street, Suite 101.

For more information contact Professional Development at 803-777-6578. Supervisory approval must be obtained before participating in training.