General Nature of Work
Performs administrative support with a moderate level of individual and/or customer accountability. Incumbents may function as lead workers or as first-line supervisors of clerical workers.

Recommended Courses Year 1:

• Benefits Orientation
• University Orientation
• Introduction to Windows or Introduction to Mac (or equivalent experience)
• Introduction to GroupWise or the e-mail software used in the department
  (or equivalent experience)
• Introduction to Microsoft Word or the word-processing software used in the department such as WordPerfect (or equivalent experience)
• How to Excel at Customer Service on Campus
• Course(s) selected according to job requirements

Recommended Courses Year 2:

• It Takes All Types: A Myers-Briggs Workshop
• Communication: It's Everyone's Business
• Sexual Harassment in the Academic Arena
• Diversity in the Workplace
• Course(s) selected according to job requirements