General Nature of Work
Plans and directs one or more large and comprehensive student services programs at an institution of higher education.

Recommended Courses Year 1:

• Benefits Orientation
• University Orientation
• Introduction to Windows or Introduction to Mac (or equivalent experience)
• Introduction to GroupWise or the e-mail software used in the department
  (or equivalent experience)
• Introduction to Microsoft Word or the word-processing software used in the department such as WordPerfect (or equivalent experience)
• Employee Performance Management System (EPMS) for supervisors of covered employees
• Basic Training for Supervisors
• How to Excel at Customer Service on Campus

Recommended Courses Year 2:

• It Takes All Types: A Myers-Briggs Workshop
• Communication: It's Everyone's Business
• Successful Supervision
  • Leadership at the University
  • Communication Skills for Supervisors
  • Interviewing and Selection
  • Training and Motivation
  • Positive Discipline
  • The Confidence Course (team building)
• I'd Like A Word With You: A Positive Approach to Improving Employee Performance
• Diversity in the Workplace
• Sexual Harassment in the Academic Arena
• How to Ensure Equal Employment Opportunity in the Workplace
• Violence in the Workplace