General Nature of Work
Investigates, reconciles or disposes of complaints, claims, inquiries or violations of laws or regulations; conducts inspections or surveillances of businesses and individuals; examines accounts, credits and related records; may supervise or train subordinate investigators.

Recommended Courses Year 1:

• Benefits Orientation
• University Orientation
• Introduction to Windows or Introduction to Mac (or equivalent experience)
• Introduction to GroupWise or the e-mail software used in the department
  (or equivalent experience)
• Introduction to Microsoft Word or the word-processing software used in the department such as WordPerfect (or equivalent experience)
• How to Excel at Customer Service on Campus
• Presenting for Results
• Division of Law Enforcement Training
• Course(s) selected according to job functions

Recommended Courses Year 2:

• It Takes All Types: A Myers-Briggs Workshop
• Communication: It's Everyone's Business
• Introduction to PowerPoint
• Sexual Harassment in the Academic Arena
• Diversity in the Workplace
• Course(s) selected according to job functions