General Nature of Work
Provides assistance and guidance in the use, selection, and user training of hardware and software systems. Provides technical advice in the design of voice and data networks and the operations of network control centers.

Recommended Courses Year 1:

• Benefits Orientation
• University Orientation
• VIP (Visual Information Processing)
• UTS Help Desk
• How to Excel at Customer Service on Campus
• Course(s) selected according to job functions

Recommended Courses Year 2:

• It Takes All Types: A Myers-Briggs Workshop
• Communication: It's Everyone's Business
• Sexual Harassment Recognition and Prevention Program
• Diversity in the Workplace
• Course(s) selected according to job functions