General Nature of Work
Manages a unit in a complex, medium-sized electronic data processing environment to ensure timely production and accuracy of products; may direct administrative and technical services for voice and video communications.

Recommended Courses Year 1:

• Benefits Orientation
• University Orientation
• Employee Performance Management System (EPMS) for supervisors of covered employees
• Basic Training for Supervisors
• VIP (Visual Information Processing)
• UTS Help Desk
• How to Excel at Customer Service on Campus
• Course(s) selected according to job requirements

Recommended Courses Year 2:

• It Takes All Types: A Myers-Briggs Workshop
• Communication: It's Everyone's Business
• Successful Supervision
  • Leadership at the University
  • Communication Skills for Supervisors
  • Interviewing and Selection
  • Training and Motivation
  • Positive Discipline
  • The Confidence Course (team building)
• I'd Like A Word With You: A Positive Approach to Improving Employee Performance
• Diversity in the Workplace
• Sexual Harassment Recognition and Prevention Program
• How to Ensure Equal Employment Opportunity in the Workplace
• Violence in the Workplace
• Course(s) selected according to job requirements